This privacy notice for Concordance Technology LLC (“we”, “us”, “our”) describes how and why we might access collect store use and or share your personal information when you use your Services (“Services”)  including when you:

·         visit our website, concordancetechnology.com or any website of ours that links to this privacy notice

·         receive our consulting Services for market research, business development, strategic communications, product prototyping and/or seek capital for an emerging venture

·         engage with us in other related ways including any sales, marketing or events

Reading this privacy notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns, please contact us at callme@concordancetechnology.com.

Summary of key points

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or using our table of contents below to find the section you're looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and our Services, browsing choices, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? Some of the information may be considered special or sensitive in certain jurisdictions, for example your racial or ethnic origin, sexual orientation, and religious beliefs. We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, maintain security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent. You process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security improperly collect, access, steel, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request or by contacting us. We will consider an act upon any request in accordance with applicable data protection laws.

Table of contents

1.      What information do we collect?

2.      How do we process your information?

3.      When and with whom do we share your personal information?

4.      Do we use cookies or other tracking technologies?

5.      How long do we keep your information?

6.      How do we keep your information safe?

7.      Do we collect information from minors?

8.      What are your privacy rights?

9.      Controls for do not track features

10. Do United States residents have specific privacy rights?

11. Do we make updates to this notice?

12. How can you contact us about this notice?

13. How can you review, update, or delete the data we collect from you?

1.      What information do we collect?

Personal information you disclose to us:

In short: We collect personal information that you provide to us voluntarily.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, and when you engage with our activities or otherwise when you contact us.

Sensitive information. We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to your personal information.

Information automatically collected:

In short: some information, such as your internet protocol address and or browser and device characteristics, is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. The information does not reveal their specific identity (like your name or contact information), but may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and other similar technologies.

The information we collect includes: log and usage data. Our servers automatically collect log and usage data when you access or use our Services. Depending on how you interact with us, this data may include your IP address, device information, browser type, settings and information about your activity on our website, including date and timestamps associated with your usage, pages and files viewed, searches and other actions you take, device event information such as system activity, error reports, and hardware settings.

2.      What information do we collect?

In short: we have processed your information to provide our Services, communicate with users, maintain security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services including:

-          To deliver requested Services to the user.

-          To respond to user inquiries and offer support. We process your information to respond to inquiries and solve any potential issues you might have requested with the related service.

-          To send administrative information to you. We may process your information to send you details about our products and Services, changes to our terms and conditions, and other similar information.

-          To fulfill and manage your orders. We may process your information to fulfill and manage your orders and payments.

-          To enable user to user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.

-          To request feedback.

-          To send you marketing and promotional communications. We may process the personal information you sent to us for marketing purposes comment if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information come up see What are your privacy rights? below.

-          To comply with our legal obligations. We will process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, and defend our legal rights.

3.      When and with whom do we share your personal information?

In short, we may share information in specific situations described in below and/or with the third parties.

We may need to share your personal information in the following situations:

Business transfers: we may share a transfer your information in connection with or to renegotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

Business partners: We may share your information with our business partners to offer you certain products, Services or promotions.

4.      Do we use cookies or other tracking technologies?

In short: we may use cookies and other tracking technologies to collect and store your information.

Cookies and similar tracking technologies like web beacons and pixels, to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions. We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements and to tailor advertisements to your interests. Third parties and service providers use their technology to provide advertising about their products and Services tailored to your interests which may also appear on our Services or on other websites. To the extent these online tracking technologies are deemed to be a ”sale”/ “sharing” (which includes targeted advertising, as defined under the applicable laws) under US state laws, you can opt out of these online tracking technologies by submitting a request as described below under “Do United States residents have specific privacy rights?”

Specific information about how we use such technologies and how you can refuse certain cookies set out in our cookie notice.

5.      How long do we keep your information?

In short: we keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice, unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, and let's see longer retention. Is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your information for longer than a year. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information or if it is not possible (for example because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6.      How do we keep your information safe?

In short: we aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cyber criminals or other authorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we would do our best to protect your personal information, transmission of personal information to inform our Services is at your own risk. You should only access the Services within a secure environment. 

7.      How do we collect information from minors?

In  short: we do not knowingly collect data or market the children under 18 years of age.

We do not knowingly collect solicit data from, or market the children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minors dependence use of our Services. If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under 18, please call us at callme@ concordancetechnology.com.

8.      What are your privacy rights?

In short: you may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdrawing your consent: if we are relying on your consent to process your personal information, which may be expressed and or implied consent depending on the applicable law, you have the right to withdraw your consent at anytime. You can withdraw your consent at any time by emailing callme@concordancetechnology.com. 

However, please note this will not affect the lawfulness of the processing for its withdrawal nor, when applicable law allows, will it affect your processing of your personal information conducted in reliance on lawful processing rounds other than consent.

Opting out of marketing and promotional communications: you can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the email or by e-mailing our customer success team through callme@ concordancetechnology.com. You will then be removed from the marketing list. We may still communicate with you to send you service-related messages that are necessary for the administration of your account, to respond to service requests, or for other non-marketing purposes.

Cookies and similar technologies: most web browsers are sent to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies or to reject cookies partially or in full. If you choose to remove cookies, Please note that this could affect certain features of our website.

For more questions or comments about your privacy rights, please e-mail callme@concordancetechnology.com.

9.      Controls for do not track features

In short: if you are a resident of Texas, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed your information. You may also have the right to withdraw your consent or a processing of your personal information. These rights may be limited to some circumstances by applicable law.

In the last 12 months, we have collected the following personal information:

a.      Identifiers: contact details, telephone or mobile information, unique personal identifier, email address.

b.     Internet and other similar network activity (browsing history, interest data, interactions with our websites

In the last 12 months, we have NOT collected the following personal information:

a.      protected classification characteristics under state or federal law (gender, age, date of birth, race and ethnicity, national origin marital status and other demographic data)

b.     commercial information (transaction information, financial details and payment information)

c.      biometric information (fingerprints and voice prints)

d.     geolocation data

e.      audio, electronic, sensory or other information created in connection with our business activities

f.        professional or employment related information

g.      education information (student records or directory information)

h.      inferences drawn from collected personal information listed above to create a profile or summary about an individual's preferences and characteristics

i.        sensitive personal information

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, by phone or mail in the context of customer support, customer surveys or contests, facilitation in the delivery of our Services, a response to inquiries.

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to our written contract between US and each service provider. Learn more about how we disclose personal information in the section  “When and with whom do we share your personal information?”

We may use your personal information for our own business purposes, such as undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.

We have not disclosed, sold, or shared any personal information the third parties for a business or commercial purpose in the preceding 12 months. We will not sell or share personal information in the future belonging to website visitors, users, and other customers.

Your privacy rights

You have rights under certain US state data protection laws. However these rights are not absolute, and in certain cases we may decline your request as permitted by law. These rights include:

·         right to know whether we are processing your personal data

·         right to access your personal data

·         right to correct inaccuracies in your personal data

·         right to request the deletion of your personal data

·         right to obtain a copy of the personal data you previously shared with us

·         right to nondiscrimination for exercising your rights

·         right to opt out of the processing of your personal data if it is used for targeting advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)

How to exercise your rights:

to exercise these rights, you can contact us by submitting a data subject access request, or by referring to the contact details at the bottom of this document under certain US date data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request verification upon receiving your request, we will need to verify your identity to determine you are the right person for whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud prevention purposes. If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such a request on your behalf.

Published on September 9, 2024